Serial NO. : S00305041
Date of Editing :2023-03-16
Questions : How to retrieve user data from a card reader when software user data is missing?
Content :
here are two ways to open the “User Card Edit” window: 
and 
Step 1. Run 701ClientSQL software, select the "Read/Write to Cxx" function in Tools Box drop down menu
Step 2. First select Controller Type
Step 3. Select Node ID of Controller
Step 4. Select user range for read
Step 5. Click "Start" button to read user card data from selected controller reader
NOTE
Download User Data Method and Fallback Mode on Control Panel & Access Controller
※Read/Write user data in rangeThis method is the only method to ensure Fallback Mode is actively in use for emergency user list. When downloading user data it is required in 701ClientSQL to download user data not only to control panel but also to access controller under control panel.
LAN = Area (range Area00-Area15)
Controller = Select controller node ID
Reader
Direct wiring; select 1
Wiring under control panel; reader ID means
sub-node ID
Access Range
Write= to write data saved on the computer to access controller
Read= to read data saved on the controller to show on the software.
※Note: by selecting Read, your existing data will be overwrite by data from the controller. Back-up is required before taking this action to prevent lost data.
※If the Card Data cannot be download correctly, it must caused by the range error in "Tools"-->"Import/Export Format of Card" option. The default range is set up 1 ~ 200, please modify the Import/Export range if your demand is excess.(ex.1~500)
Controller Type
(一).829EV3/716EV3/881E/725Ev2/829Ev5/837E
E series controller
And multi door control panel AR-716-E18/AR-716-E16 (download to master)
(二).3xx/7xx/8xx/H/E serial under 7xxE (Door Group)
E or H series under multi-door controller sorting out door group (download to RS485 CH1/CH2, to slave)
This option is only download to specified unit of door group that has been assigned in the User
Card Edit.
Example User 11 has been assigned with Door Group 3, selecting this option will only download user data to controller listed on Door Group 3.
(三).3xx/7xx/8xx/H/E serial under 7xxE
E or H Series under multi-door controller (download to RS485 CH1/CH2, to slave)
(四).3xx/7xx/8xx/H/E serial under PC
H Series controller
Example when you have control panel AR-716-E16 + controller AR-721H wiring beneath it
No. 1 and 4 is downloading to the master controller. If you are downloading to control panel AR-716-E16 (for example) then you select option 1.
No.2 and 3 is downloading to the slave in CH1 and CH2, in your case if you want to download to AR-721H (for example) you select either option 2 or 3. The difference is: option 2 consider the sorting out door group if any, meanwhile option 3 doesn’t.
- When connection between AR-721-H + AR-716-E16 is connected, database check is conducted on AR-716-E16 as master
- When connection between AR-721-H + AR-716-E16 are NOT connected, database check is conducted on AR-721-H as the connection being cut and it returns to its controller status. That means if you download the user data to both AR-716-E16 and AR-721-H, the card can still be in use during the disconnection (advantage of Fallback mode for emergency user list). But you need to note that H series only limited to 1000 and 3000 user capacity (user capacity of AR-721-H is 1000), meanwhile control panel has 16.000 users that way only the first 1000/3000 (depend on the controller) can be used as emergency user list to still have access during disconnection.
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