Serial NO :S00315019-EN
Date of Editing : 2016-04-12
Questions : Why could not see Event Log while 701Server Setting is correct?
Problem Solving :
You may encounter the following seven configuration issues:
1. Check the COM port settings of 701Server and make sure that the option to actively query controller messages is selected.
2. Verify if the time of the card reader has been calibrated.
Please select the connected card reader and press Clock for time synchronization with the computer.
Please uncheck all conditions.
Please revert the path to the default location:
Please select option 3 and choose the message file for the current day.
If so, the software will take several minutes to receive the previous message.
Please wait a little time, the daily message will be seen after finishing to receive the history message.
Click icon “3 Daily Transaction Record” to sort by Date modified, you can know the software is currently
receiving the message for which date.
Verify if the antivirus software is blocking the message files.Please exclude 701SERVER and 701CLIENT from monitoring in the antivirus software.
For example, the configuration for avast software is as follows: