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How to update the firmware of SOYAL controller and other products?
2022-11-25
No. I005032-EN

Serial NO. : I005032-EN

Date of Editing : 2021-07-09

Questions :How to update the firmware of SOYAL controller and other products?

Content :

1. The table of update tools and the link of manuals

2. Update tools download

3. Firmware download

4. Confirmation of controller connection

5. Firmware update

6. Reset the controller after firmware updating

※Please remind it is not available to update the firmware of H/E series controller via AR-727CM converter, it is required to update through AR-321CM converter or TCPIP of the controller directly. It is only available to update the firmware of AR-727CM while using its IP Address.

1. The table of update tools and the link of manuals 

Please confirm all options and operation steps in the manual while doing firmware update in the first time, the manual has full steps you required for device connection, also included the device model.

*Hint: After downloading the firmware in SOYAL official website, the filename will hint you the update tool it required.

- Filename .ISP means the update tool is ISP Tool, ex. The firmware of AR-721H: 721HD_7V3 211103.ISP

- Filename .STM means the update tool is UDP Updater, ex. The firmware of AR-837E: APS837E_V0404_221114.STM

 ISP ToolUDP UPDATER
H Series ControllerV 
E Series Controller V
AR-727CM(含IO) V
AR-716-E16 V
AR-716-E18V 
AR-716-E02V 
AR-401-IO V
AR-403-IOV 
U/K Series Reader (Mifare only)V 

UDP Updater Manual

ISP Tool Manual

Firmware Update Operation Video

ISP Tool Product Model

The No.1 is suitable for below devices either EM Frequency or Mifare Frequency

Applicable Model Name: AR-101-H / AR-321-H /AR-331-H / AR-721-H / AR-725-H / AR-757-H / AR-888-H / AR-888-W / AR-323D / AR-401 Series / AR-403 Series / AR-716-E02

The No.2 is suitable for below Mifare Wigeand Readers

Applicable Model Name: AR-101-U / AR-723-U / AR-721-K / AR-725-U / AR-725-K

The No.3 is suitable for Multi-door controller AR-716-E18

Applicable Model Name: AR-716-E18

UDP Updater Product Model

 

2. Update Tools Download 

The installation package has all SOYAL device tools, including ISP Tool, UDP Updater two update programs and connection detection tool – Commview.

SoyalDeviceTools Download

 

3. Firmware Download 

Download the firmware you required, including standard firmware and specific firmware, here we use AR-837E as example,

Step1. Enter SOYAL official website, select “Product”

Step2. Select “Controller / Reader”

Step3. Select the controller model

Step4. Select “Download”

Step5. Download the firmware to assigned path

 

4. Confirmation of controller connection 

All product connection functions please refer to  >>> 701ServerSQL Manual - Paragragh 8.4

TCP/IP Controller / Product:

The product equipped with TCP/IP could confirm online status in each browser, the up right corner will display the firmware version and date after entering the website.

The website will display no respond when connection failed.

RS-485 Controller / Product:

Step1. Search Commview (inside the installation package already)

Step2. Input controller Node ID and select communication port

Step3. Press “Get Message”, the dialogue will reply normally while product online and reply “Timeout!” while product offline.

 

5. Firmware Update 

Open firmware update tool after online status is confirmed.

 (1) ISP Tool

Step1. Select product model

Step2. Select Communication Port

Step3. Press “Load F/W” and select the file

Step4. The blue frame will display firmware information

Step5. Press “Upgrade Target” to start download

Step6. After the progress bar fully completed and the dialogue shown “Program Completed!” means the update has done.

(2)UDP Updater

Step1. Select product model

Step2. Select the connection function, it is recommended to update more efficiently via selecting Ethernet function when your device has TCP/IP model.

(1) Ethernet: Input the IP Address and Node ID of controller, Port is fixed to 1604.  

(2) RS-485: Input controller node and select COM port.

Step3. Press “Load F/W” and select the firmware file

Step4. The information of firmware will be shown in blue frame field

Step5. Press “Update F/W” to start download

Step6. After the dialogue has shown “Firmware Update is Completed!” means the update has done.

 

6. Reset the controller after firmware updating 

Full firmware updating is required to reset the controller via pressing RESET button on the control panel, and the parameter setting of controller will be reset (not including card data). Therefore, it is recommended to record the setting firstly, preventing from data losing.

 

 

Q: Is it required to reset my controller via pressing RESET button after firmware updating?

 

A: Not really, if the updating is due to card presentation abnormal or parameter setting failed, then you may test the relevant function directly after updating. While the firmware has crossed from 3.6 to 4.4 and/or requiring to use new functions (e.g. E series controller support disabling the beeper after v4.4), then pressing RESET button is definitely required.

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