SOYAL TECHNOLOGY CO., LTD

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AR-837-ER

Graphic Display Multi-Function Proximity Controller

IP-based controller supporting flush-mount and surface-mount
installations and doorbell function; customizable panel design
enhance overall building image

Select Category

Features

AR-837-ER Features

 

Coming Soon

 

Access Controller support WEB setting and Graphic Animation feature

 

 

 

 

 

 

 

 

 

 

 

STANDALONE & NETWORKING ACCESS CONTROL

Smart Mailbox Integration Application

  • Dual communication interfaces: RS485 and Ethernet(10/100M Base T)
  • Built-in watchdog, real time clock, anti-vandalism switch, ingress protection, alarm setting, holiday edit, auto opendoor time zone, door group, door status DI, anti-passback function and duress code & output
  • Support user capacity: 16,000 / 32,000 / 65,000 users
  • Support floor control: 64 / 32 / 16 floors
  • In case Ethernet disconnects, controller is still able to identify UID and record event log
  • Multiple access mode: card only, card or password, card and password
  • Two doors control: Two sets of push button and door status, relay output for lock and WG output for reader
  • Multiple DO outputs: Lock, alarm, arming, duress and digital relay
  • Supported frequency: 125kHz, 13.56MHz and dual band
  • Standalone / Networking is switchable during working
  • Support RS485 communication encryption, SSC(Soyal Security Communication)
  • Communication Redundancy : Support TCP/IP and RS485 interface, when main communication disconnects, deputy communication will work to maintain normal work

Specification

Frequency / UID Bits / RF Reading Range

 
 B (125Khz)D (13.56Mhz)S (Dual Band)
FrequencyISO18000-2: EM4001
and EM4095 compatible
ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus /  DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica

125kHz:
ISO18000-2: EM4001
and EM4095 compatible


13.56MHz:
ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica

UID Bits64bit
RF Reading Range5-  15 cm2-5 cm2-15 cm

 

 

Host / Serial

 

 

HostRS-485Standard
TCP/IPOptional By Order
POEOptional By Order
*SSCStandard
SerialUART PORTTwo

*SSC (SOYAL SECURITY COMMUNICATION) :To enchance security of communication

DI

 
EgressTwo
Door StatusTwo
Door BellStandard

RO

 
Door Lock RelayStandard
Alarm RelayStandard

DO

 
Door Bell OutputStandard
Security OutputStandard
Arming OutputStandard
Duress OutputStandard

Doors / User Capacity / Floors Number / Event Log

 
Doors2
User Capacity / Floors Number16,000 Users/64 Floors (Standard);32,000 Users/32 Floors;65,000 Users/16 Floors
Event Log32,000

Hardware Specifications

 
Power Consumption<5W
Power Supply9-24VDC
Housing MaterialPC
ColorHairline texture printing;Edge: Black / Orange
KeypadIlluminated Touch-Panel
Dimension(mm)135(H)x103(W) x30(D)
Net Weight(g) approx. 253
Ingress ProtectionIP65
Operating Temperature-20℃ ~ +70℃

Download

File NameNew featuresVersionUpdated DateDownload
Catalogues
*
AR-837-ER Catalogue
V2108132021-08-13 Download
*
Full Catalogue
v2101132021-07-30 Download
Software
*
701ClientSQL
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
(Please obtain software password from installer)
10V2
2021-09-15
2021-09-15 Download
*
701ServerSQL
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
(Please obtain software password from installer)
10V2
2021-09-14
2021-09-14 Download
*
701Server
Support operating system Win 7 and after
(Please obtain software password from installer)
V902
2019-12-16
2019-12-16 Download
*
701Server
Support operating system Windows XP

*2018-05-23: Extended the window of 3. Line to view all device information
*2017-03-08: Add 331EF fingerprint download/upload.
(Please obtain software password from installer)
V806
2018-12-22
2018-12-22 Download
*
701Client
Support operating system Win 7 and after

2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function
2019-10-24 : Solve [F Download] for AR-721H old version problem
2019-10-01 : Support two units IP CAM
(Please obtain software password from installer)
V902
2019-12-13
2019-12-13 Download
*
701Client
Support operating system Windows XP

*2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2
*2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2
(Please obtain software password from installer)
V806
2018-12-14
2018-12-14 Download
Catalogues
*
AR-837-ER Catalogue
V210813
2021-08-13
*
Full Catalogue
v210113
2021-07-30
Software
*
701ClientSQL
10V2
2021-09-15
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
(Please obtain software password from installer)
2021-09-15
*
701ServerSQL
10V2
2021-09-14
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
(Please obtain software password from installer)
2021-09-14
*
701Server
V902
2019-12-16
Support operating system Win 7 and after
(Please obtain software password from installer)
2019-12-16
*
701Server
V806
2018-12-22
Support operating system Windows XP

*2018-05-23: Extended the window of 3. Line to view all device information
*2017-03-08: Add 331EF fingerprint download/upload.
(Please obtain software password from installer)
2018-12-22
*
701Client
V902
2019-12-13
Support operating system Win 7 and after

2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function
2019-10-24 : Solve [F Download] for AR-721H old version problem
2019-10-01 : Support two units IP CAM
(Please obtain software password from installer)
2019-12-13
*
701Client
V806
2018-12-14
Support operating system Windows XP

*2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2
*2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2
(Please obtain software password from installer)
2018-12-14

Resources

Hardware
How to view event record in E-series LCD controllers offline without computer?
Hardware
The Installing Instruction of the new version TCP/IP & Mifare Module on AR-725-E/ 829EV5 / 837-E&EF
Hardware
How to Solve the Disordered Display on the LCD Screen of E Series Controller?
Hardware
Why it takes a long time of AR-837-E’s activation while using RS485 network?
Software
Enabling free access time zone for specific floors via Lift Control software
Certificate Type
File Name
Download
CE Certification
CE_837EF_837E_837_837EE_837P_837W_837EL
SGS Weatherproof Certificate
SGS_837E-EF
FCC Certification
FCC-837E-EF
*

Cloud Based Mail Reception & Delivery and Mailbox Management System

*

Facility management system

*

Multi-Door Access Control / Lift & Mailbox Control System

*

Offline Stored-Value and Consumption Application

*

Membership Storage and Consumption Management System

*

Smart Telecare for Health Living and Home Care

*

Smart Building-1

*

Smart Building-2

*

Smart Buiding-3

*

【ZHONG NENG TECHNOLOGY - HAI HUA GUO JI JING ZUAN】Access Control & Community Mailbox Management

*

【XIANG SHUN TECHNOLOGY-YOU JIN TECHNOLOGY 】Access Control Devices

Category
File Name
View
News
Multifunction Output Port on Enterprise E Series Controller
News
Upgrade and Compatibilty of TCP/ IP Board
News
Selectable Single or Dual Door Control of Enterprise E Controller
News
Guide to SOYAL Security Communication (SSC)
News
AI Devices with Access Control Solutions

How to Order

How to Order

Dear distributors and customers,

Thanks for your support to SOYAL’s products. To ensure your best shopping experience, please read the following notice in detail. We hope that will help you in the process of shopping.

Notice for purchasing online
For first time shopper:

For those first time shopper, please apply for membership. Please click「Create Account」 on the top of the page to apply for membership. After the process of registration SOYAL will review the registration data and confirm the membership, then you start to purchase our products on SOYAL’s official website.

Purchasing Process:

Apply for membership (those who have our membership can directly log in to purchase our products) >> Start Shopping >> Send Inquiry or Get Quotation >> Place Order Online >> Go to My Account to Confirm Order >> Online Payment >> Go to My Account to Check Delivery Status >> Received Order >> Finished

Order delivery :
  • Time needed for delivery :

※ Every time we deliver the order, we send the notification email. Please pay attention to it.

※ We need approx. 7 working days to deliver the order (holidays excluded). The time may be different depending on the destination and stocks availability. The time will be counted from the moment order is paid. Since the availability is not always having sufficient stocks, we need some time to make the arrangement. Sorry for the inconvenience caused.

※ Please let us know if you have any request to make during the ordering process, that way we can ensure the process will go smoothly.

※ For more detail please email us export@soyal.com

 

  • Shipping Rates and Fees:

The Trade term is only EXW.

Choose SOYAL Express (DHL, TNT, Fedex ) Account or EMS for the delivery, SOYAL will calculate the freight fees after checking the weight and package and then notify the customer for payment.

Each order required additional 1% of bank charge for the total order (incl. the freight charge)

 

Method of payment:

What we accept is payment via credit card in advance.

  • Pay online with your credit card:

we accept the following credit cards which are approved for issue: VISA, Master Card and JCB credit card

The currency we accept: only New Taiwan Dollar (NTD). Also, the exchange rate between NTD and US dollars will be adjusted daily based on Taiwan Bank rate

 

Notes after the order is established:

The contents of the order CANNOT be modified after the order is established. Please contact to us if you have to modify your order.

When the order is established, the system will send an email of “notification of establishment of an order” to you with the “Ordering number” so that you can check it. If you don’t receive the email, you can check your order on SOYAL’s official website.

Our employees will count the freight depending on different method of delivery. After the confirmation, we will inform you the total price and the date of delivery by sending an email to you.

If you want to cancel the order, please click “order tracking” and then click “cancel order” BEFORE the payment. Then, we will delete your order. What we have to remind you beforehand is that the order CANNOT be canceled if you finish the payment and the order is delivered. 

 

After Sales Service

SOYAL offer Standard Warranty and SOYAL Extended Warranty Program that can be listed below:

1. Standard Warranty is 12 months warranty against manufacturing defects is guaranteed since the date of shipment under the circumstances of non-natural disaster, damage, non- deliberate damage by people.

2. Extended Warranty Program is extended program of Standard Warranty to prolong the Warranty period in which divided into two different plans.

Plan 1. Directly Add Purchase

Purchase Extended Warranty by the time product is purchased.

Plan 2. Purchase Before Warranty Expires

Purchase the Extended Warranty before the original 12 months warranty expires. If you did not purchase the Extended Warranty when you purchase the product, you can enjoy an opportunity to purchase an extended warranty before the 12 months warranty expires.

 

 

Please refer to the following price list for the additional purchase fee required for the Extended Warranty of the two plans:
 

Extended Warranty Price List

Extendend WarrantyPlan 1. Directly Add PurchasePlan 2. Purchase Before Warranty Expires
Extended to 2  years warranty10% of the Unit Price15% of the Unit Price
Extended to 3  years warranty20% of the Unit Price25% of the Unit Price
Extended to 4  years warranty35% of the Unit Price40% of the Unit Price
Extended to 5  years warranty50% of the Unit Price55% of the Unit Price
Extended to 6  years warranty65% of the Unit Price70% of the Unit Price
Extended to 7  years warranty80% of the Unit Price85% of the Unit Price
Extended to 8  years warranty95% of the Unit Price105% of the Unit Price
Extended to 9  years warranty115% of the Unit Price125% of the Unit Price
Extended to 10  years warranty135% of the Unit Price145% of the Unit Price

Packaging

Product Package ReferenceDimension(cm)

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Inner Box

*

Outer Carton

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