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Graphic Display Multi-Function Proximity Controller(圖)
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Graphic Display Multi-Function Proximity Controller

AR-837-E
AR-837-EE

◎ Supports dynamic graphic control and timely jump to emergency events.
◎ Support for elevator scheduling control.
◎ Built-in 125KHz and 13.56MHz induction frequencies (EB: 125KHz induction frequency / ED: 13.56MHz induction frequency / ES: Built-in dual-frequency induction frequency of 125KHz + 13.56MHz)
◎IP-based controller supporting flush-mount and surface-mount
◎For 701ServerSQL software [LAN] model selection, please refer to Features ↓

Select Category

Features

AR-837-E/EE Features

 

• For 701ServerSQL software [LAN] model selection and Keyless controller Parameter Setting Methods, please refer to FAQ
   ► FAQ-701ServerSQL LANbased

 

For detailed information, please refer to ➤ Instant RFID Integration with PLC for Automated Parking & Machine Control

 

 

Configuration method ➤

Please refer to  701ClientSQL manual_Chapter 15.5.2 "Mailbox Name" and email address configuration for mailbox event notifications in 701ClientSQL

 

 

 

 

 

 

 

 

 

 

 

STANDALONE & NETWORKING ACCESS CONTROL

 

Smart Mailbox Integration Application

 

Offline Cashless Payment & Store Value Application

 

Introduction to the Application of Enterprise Edition (E) Series Controllers with Roller Shutter Doors

Related Resources ➤Enterprise (E) Series Controllers: Roll Shutter Door, Anti-Tamper, and Various Alarm Applications and Wiring Compilation

 

 

  • Dual communication interfaces: RS485 and Ethernet(10/100M Base T)
  • Built-in watchdog, real time clock, anti-vandalism switch, ingress protection, alarm setting, holiday edit, auto opendoor time zone, door group, door status DI, anti-passback function and duress code & output
  • Support user capacity: 16,000 / 32,000 / 65,000 users
  • Support floor control: 64 / 32 / 16 floors
  • In case Ethernet disconnects, controller is still able to identify UID and record event log
  • Multiple access mode: card only, card or password, card and password
  • Two doors control: Two sets of push button and door status, relay
    output for lock and WG output for reader
  • Multiple DO outputs: Lock, alarm, arming, duress and digital relay
  • Supported frequency: 125kHz, 13.56MHz and dual band
  • Standalone / Networking is switchable during working
  • Support RS485 communication encryption, SSC(Soyal Security Communication)
  • Communication Redundancy : Support TCP/IP and RS485 interface, when main communication disconnects, deputy communication will work to maintain normal work

Specification

Frequency / UID Bits / RF Reading Range

 
 S (Dual Band)
Frequency

125kHz:
ISO18000-2: EM4001 and EM4095 compatible


13.56MHz:
ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica

UID Bits24~64 Bit  (Adjustable)
RF Reading Range2-15 cm

*MIFARE and MIFARE Classic, MIFARE DESFire, MIFARE Plus, MIFARE Ultralight are registered trademarks of NXP B.V.

 

RFID Crypto / Communication interface

 S (Dual Band)
RFID CryptoCC Certification: AES Crypto comply with EAL5+
HostRS-485 (9600 bps)
TCP/IP
POE  (Optional By Order)
SSC (Soyal Security Communication)
SerialTTL UART (4800~115200 bps) X2 (half-duplex)
Wiegand InputWiegand 26~64
Wiegand OutputWiegand Data 0, Data 1 and Arming Output, Duress Output share the same terminal

*SSC (SOYAL SECURITY COMMUNICATION) :To enchance security of communication

DI/ DO (Doors Control:2)

 
 Main ControllerWiegand Output Port
DIEgress X1
Door Status X1		Egress X1
Door Status X1
Door Lock OutputDoor Lock Relay X1Open Collector X1
Alarm OutputRelay X1
Wiegand Port—Wiegand Data 0 Intput X1
Wiegand Data 1 Intput X1
Red LED Output X1
Green LED Output X1
Beeper Output X1
Open Collect Output

Arming Output X1
Security Trigger Signal X1
Duress Output X1

TamperLimit switch (1 Form C/ 1000mA / 30VDC)

Doors / User Capacity / Floors Number / Event Log

 
User Capacity / Floors Number16,000 Users/64 Floors (Default value)；32,000 Users/32 Floors；65,000 Users/16 Floors
Event Log32,000

Hardware Specifications

 
Power Voltage 12-24VDC
Flash memoryCapacity 32Mb
(The user data and event logs can be stored for more than 10 years after power off)
RTCRTC clock can be maintained for 14 days after power off, and the time error per week is within 1 minute (vary depending on the installation environment)
CPUARM Cortex M3 (32 bits)
Power Consumption <5W
IndicatorLED6 LED (Green/ Red)
Buzzer1
TAMPERLimit switch (1 Form C/ 1000mA / 30VDC)
LCD Panel128*64 (4 line messages, 16 Characters each line)
Housing MaterialABS (Fire-proof level: 94V0)
ColorEdge: Black / Silver
Keypadlluminated Rubber
Dimension (mm)AR-837-E128(H)X94(W)X40(D)
AR-837-EE128(H)X147(W)X60(D)
Net Weight(g)AR-837-Eapprox. 230
AR-837-EEapprox. 395
Ingress ProtectionIP65
EnvironmentOperating Temperature-20℃ ~ +70℃
Storage Temperature-40℃ to +75℃
Operating Humidity0%~90% (non-condensing)
Storage Humidity0%~95% (non-condensing)

Manual / Firmware

File NameNew featuresFrequencyVersionUpdated DateDownload
Catalogues
*
837 Series Catalogue
V1711302021-07-30 Download
*
Vision Series Catalogue
V1609102021-08-02 Download
*
AR-837-E/EE Catalogue
V2203082022-03-08 Download
Manual
*
AR-837-E/EE/EF/ER/W Manual
V2412182024-12-18 Download
*
Software Manual - Enterprise Series HTTP Server
V2306082023-06-08 Download
Software
*
701ServerSQL
(Please obtain software password from installer)
701ServerSQL Manual 2024-09-11 Download
*
701ServerSQL
(Please obtain software password from installer)
[11V2]Supports Windows 10 and Windows 11
◎Support MariaDB, MSSQL, Unicode		11V2
2025-02-26		2025-02-26 Download
*
701ServerSQL
(Please obtain software password from installer)
[10V5] Supports Windows 10
◎Support MariaDB, Unicode		10V5
2024-08-23		2024-08-23 Download
*
701ServerSQL
(Please obtain software password from installer)
 [V902] Supports Windows 7–10 V902
2019-12-16		2018-10-31 Download
*
701ServerSQL
(Please obtain software password from installer)
 [ V806] Supports Windows XP and Windows 7–10 V806
2018-10-31		2018-10-31 Download
*
701ClientSQL
(Please obtain software password from installer)
 701ClientSQL Manual 2024-10-17 Download
*
701ClientSQL
(Please obtain software password from installer)
[11V3]Supports Windows 10 and Windows 11
◎Support MariaDB, MSSQL		11V3
2025-07-11		2025-07-11 Download
*
701ClientSQL
(Please obtain software password from installer)
[10V5] Supports Windows 1010V5
2024-08-23		2024-08-23 Download
*
701ClientSQL
(Please obtain software password from installer)
[ Hex32 ]
Supports UID32 HEX mode input		10V5_Hex32
2024-08-12		2024-08-12 Download
*
701ClientSQL
(Please obtain software password from installer)
[ ABA64 ]
Supports ABA64 mode input		10V5_ABA64
2024-08-12		2024-08-12 Download
*
701ClientSQL
(Please obtain software password from installer)
[ Hex6 ]
Supports UID64 HEX mode input		10V5_Hex64
2024-08-12		2024-08-12 Download
*
701ClientSQL
(Please obtain software password from installer)
[ V902 ] Supports Windows 7–10V902
2019-12-13		2019-12-13 Download
*
701ClientSQL
(Please obtain software password from installer)
[ V806 ]Supports Windows XP and Windows 7–10V806
2018-10-31		2018-10-31 Download
Firmware
*
AR-837-E
How to update the firmware of SOYAL controller and other products?2022-11-25 Download
*
AR-837-E
Firmware Updating Setting Step2022-03-09 Download
*
AR-837-E
Standard Firmware125kHz ,13.56MHz , Dual Bandv0405
2025-04-11		2025-04-11 Download
*
AR-837-E
AUTO_LIFT Manual2024-09-30 Download
*
AR-837-E
Mifare is in reverse order (applied to the WG reader with reverse UID order)125kHz ,13.56MHz , Dual BandV0405
2025-05-19		2025-05-19 Download
*
AR-837-E
Firmware for Fingerprint Chip Cards125kHz ,13.56MHz , Dual BandV0405
2025-01-21		2025-01-21 Download
*
AR-837-E
Integrated Rolling Door Control125kHz ,13.56MHz , Dual BandV0405
2024-11-05		2024-11-05 Download
*
AR-837-E
Elevator Scheduling Dedicated Firmware125kHz ,13.56MHz , Dual BandV0405
2024-09-30		2024-09-30 Download
*
AR-837-E
I/O Point Control for Enabling/Disabling RF Card Reader Function
(Main controller door sensor controls the main controller’s card reader function; Wiegand door sensor controls the Wiegand card reader function.)		125kHz ,13.56MHz , Dual BandV0405
2024-03-29		2024-03-29 Download
*
AR-837-E
Support for QR Code and Bluetooth devices125kHz ,13.56MHz , Dual BandV0405
2024-01-26		2024-01-26 Download
*
AR-837-E
Keypad can output under WG mode, support card flashing and PIN access.125kHz ,13.56MHz , Dual Bandv0404
2022-09-29		2022-09-29 Download
*
AR-837-E
Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)125kHz ,13.56MHz , Dual BandV0404
2022-04-21		2022-04-21 Download
*
AR-837-E
Trigger Alarm if invalid card or Anti-passback error125kHz ,13.56MHz , Dual BandV0404
2022-03-09		2022-03-09 Download
*
AR-837-E
Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)125kHz ,13.56MHz , Dual BandV0404
2022-03-01		2022-03-01 Download
*
AR-837-E
Automatic Release of Elevator Floor Control During Fire Alarm
(Must be integrated with fire detection points, using SOYAL’s fire alarm integration system.)		125kHz ,13.56MHz , Dual BandV0405
2023-05-04		2021-05-31 Download
*
AR-837-E
External Display Board 8 Secs. AUTO_RENEW_LED125kHz ,13.56MHz , Dual BandV0404
2021-06-01		2021-05-31 Download
*
AR-837-EE
How to update the firmware of SOYAL controller and other products?2022-11-25 Download
*
AR-837-EE
Firmware Updating Setting Step2021-12-29 Download
*
AR-837-EE
Standard Firmware125kHz ,13.56MHz , Dual Bandv0405
2025-04-11		2025-04-11 Download
*
AR-837-EE
Customized Firmware
Integration of Controllers with Roller Shutter Doors		125kHz ,13.56MHz , Dual BandV0405
2024-05-23		2024-05-23 Download
*
AR-837-EE
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.		125kHz ,13.56MHz , Dual Bandv0404
2022-09-29		2022-09-29 Download
*
AR-837-EE
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C		125kHz ,13.56MHz , Dual BandV0404
2022-07-08		2022-07-08 Download
*
AR-837-EE
Firmware for Fingerprint Chip Cards125kHz ,13.56MHz , Dual BandV0405
2025-01-21		2025-01-21 Download
Catalogues
*
837 Series Catalogue
V171130
2021-07-30
Download
*
Vision Series Catalogue
V160910
2021-08-02
Download
*
AR-837-E/EE Catalogue
V220308
2022-03-08
Download
Manual
*
AR-837-E/EE/EF/ER/W Manual
V241218
2024-12-18
Download
*
Software Manual - Enterprise Series HTTP Server
V230608
2023-06-08
Download
Software
*
701ServerSQL
(Please obtain software password from installer)
701ServerSQL Manual
2024-09-11
Download
*
701ServerSQL
(Please obtain software password from installer)
11V2
2025-02-26
[11V2]Supports Windows 10 and Windows 11
◎Support MariaDB, MSSQL, Unicode
2025-02-26
Download
*
701ServerSQL
(Please obtain software password from installer)
10V5
2024-08-23
[10V5] Supports Windows 10
◎Support MariaDB, Unicode
2024-08-23
Download
*
701ServerSQL
(Please obtain software password from installer)
V902
2019-12-16
[V902] Supports Windows 7–10
2018-10-31
Download
*
701ServerSQL
(Please obtain software password from installer)
V806
2018-10-31
[ V806] Supports Windows XP and Windows 7–10
2018-10-31
Download
*
701ClientSQL
(Please obtain software password from installer)
701ClientSQL Manual
2024-10-17
Download
*
701ClientSQL
(Please obtain software password from installer)
11V3
2025-07-11
[11V3]Supports Windows 10 and Windows 11
◎Support MariaDB, MSSQL
2025-07-11
Download
*
701ClientSQL
(Please obtain software password from installer)
10V5
2024-08-23
[10V5] Supports Windows 10
2024-08-23
Download
*
701ClientSQL
(Please obtain software password from installer)
10V5_Hex32
2024-08-12
[ Hex32 ]
Supports UID32 HEX mode input
2024-08-12
Download
*
701ClientSQL
(Please obtain software password from installer)
10V5_ABA64
2024-08-12
[ ABA64 ]
Supports ABA64 mode input
2024-08-12
Download
*
701ClientSQL
(Please obtain software password from installer)
10V5_Hex64
2024-08-12
[ Hex6 ]
Supports UID64 HEX mode input
2024-08-12
Download
*
701ClientSQL
(Please obtain software password from installer)
V902
2019-12-13
[ V902 ] Supports Windows 7–10
2019-12-13
Download
*
701ClientSQL
(Please obtain software password from installer)
V806
2018-10-31
[ V806 ]Supports Windows XP and Windows 7–10
2018-10-31
Download
Firmware
*
AR-837-E
How to update the firmware of SOYAL controller and other products?
2022-11-25
Download
*
AR-837-E
Firmware Updating Setting Step
2022-03-09
Download
*
AR-837-E
v0405
2025-04-11
125kHz ,13.56MHz , Dual Band
Standard Firmware
2025-04-11
Download
*
AR-837-E
AUTO_LIFT Manual
2024-09-30
Download
*
AR-837-E
V0405
2025-05-19
125kHz ,13.56MHz , Dual Band
Mifare is in reverse order (applied to the WG reader with reverse UID order)
2025-05-19
Download
*
AR-837-E
V0405
2025-01-21
125kHz ,13.56MHz , Dual Band
Firmware for Fingerprint Chip Cards
2025-01-21
Download
*
AR-837-E
V0405
2024-11-05
125kHz ,13.56MHz , Dual Band
Integrated Rolling Door Control
2024-11-05
Download
*
AR-837-E
V0405
2024-09-30
125kHz ,13.56MHz , Dual Band
Elevator Scheduling Dedicated Firmware
2024-09-30
Download
*
AR-837-E
V0405
2024-03-29
125kHz ,13.56MHz , Dual Band
I/O Point Control for Enabling/Disabling RF Card Reader Function
(Main controller door sensor controls the main controller’s card reader function; Wiegand door sensor controls the Wiegand card reader function.)
2024-03-29
Download
*
AR-837-E
V0405
2024-01-26
125kHz ,13.56MHz , Dual Band
Support for QR Code and Bluetooth devices
2024-01-26
Download
*
AR-837-E
v0404
2022-09-29
125kHz ,13.56MHz , Dual Band
Keypad can output under WG mode, support card flashing and PIN access.
2022-09-29
Download
*
AR-837-E
V0404
2022-04-21
125kHz ,13.56MHz , Dual Band
Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)
2022-04-21
Download
*
AR-837-E
V0404
2022-03-09
125kHz ,13.56MHz , Dual Band
Trigger Alarm if invalid card or Anti-passback error
2022-03-09
Download
*
AR-837-E
V0404
2022-03-01
125kHz ,13.56MHz , Dual Band
Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)
2022-03-01
Download
*
AR-837-E
V0405
2023-05-04
125kHz ,13.56MHz , Dual Band
Automatic Release of Elevator Floor Control During Fire Alarm
(Must be integrated with fire detection points, using SOYAL’s fire alarm integration system.)
2021-05-31
Download
*
AR-837-E
V0404
2021-06-01
125kHz ,13.56MHz , Dual Band
External Display Board 8 Secs. AUTO_RENEW_LED
2021-05-31
Download
*
AR-837-EE
How to update the firmware of SOYAL controller and other products?
2022-11-25
Download
*
AR-837-EE
Firmware Updating Setting Step
2021-12-29
Download
*
AR-837-EE
v0405
2025-04-11
125kHz ,13.56MHz , Dual Band
Standard Firmware
2025-04-11
Download
*
AR-837-EE
V0405
2024-05-23
125kHz ,13.56MHz , Dual Band
Customized Firmware
Integration of Controllers with Roller Shutter Doors
2024-05-23
Download
*
AR-837-EE
v0404
2022-09-29
125kHz ,13.56MHz , Dual Band
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.
2022-09-29
Download
*
AR-837-EE
V0404
2022-07-08
125kHz ,13.56MHz , Dual Band
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C
2022-07-08
Download
*
AR-837-EE
V0405
2025-01-21
125kHz ,13.56MHz , Dual Band
Firmware for Fingerprint Chip Cards
2025-01-21
Download

FAQ / Academy

Select
Hardware
LCD Screen Logo Modification of Enterprise Series (E Series) Controller.
View
Software
Enabling free access time zone for specific floors via Lift Control software
View
Hardware
Why it takes a long time of AR-837-E’s activation while using RS485 network?
View
Hardware
How to solve the issue that LCD screen font of E series controller has become garbled?
View
Hardware
The Installing Instruction of the new version TCP/IP & Mifare Module on AR-725-E / 837-E&EF
View
Hardware
How to view event record in E-series LCD controllers offline without computer?
View
Software
How to export access records with text format by 701ClientSQL? Time attendance function highlights.
View
Certificate Type
File Name
Download
CE Certification
CE_837EF_837E_837_837EE_837P_837W_837EL
Download
Download
SGS Weatherproof Certificate
SGS_837E-EF
Download
Download
FCC Certification
FCC-837E-EF
Download
Download
*
  • Product Introduction

《Product Introduction》How to order (2015)

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Cloud Based Mail Reception & Delivery and Mailbox Management System

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Facility management system

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Offline Stored-Value and Consumption Application

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Membership Storage and Consumption Management System

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Smart Telecare for Health Living and Home Care

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Smart Building-1

*

Smart Building-2

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Smart Buiding-3

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【ZHONG NENG TECHNOLOGY - HAI HUA GUO JI JING ZUAN】Access Control & Community Mailbox Management

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【XIANG SHUN TECHNOLOGY-YOU JIN TECHNOLOGY 】Access Control Devices

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Guide to SOYAL Security Communication (SSC)
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How to Order

 

Since established in 1993, SOYAL Technology has been adopting the distribution policy of sales and after-sales service. Due to all SOYAL products are produced with high industrial-grade components, the users can use our products for more than 10 years, in which indicates SOYAL provides a reliable security system with trusted and long-term companionship.
In order to ensure long-term and high-quality after-sale services and maintenance, it is very important to carefully select distributors who can provide good installation and service.
We would advise the customers to take after-sales service as the main consideration before purchasing to avoid any doubts about installation and after-sales service.
In addition to physical distributors, SOYAL also made a variety of online teaching videos and Q&A to help customers quickly find answers as like 24 / 7 services. You are welcome to subscribe our training channel.

How to Order

After Sales Service

SOYAL offer Standard Warranty and SOYAL Extended Warranty Program that can be listed below:

1. Standard Warranty is 12 months warranty against manufacturing defects is guaranteed since the date of shipment under the circumstances of non-natural disaster, damage, non- deliberate damage by people.

2. Extended Warranty Program is extended program of Standard Warranty to prolong the Warranty period in which divided into two different plans.

Plan 1. Directly Add Purchase

Purchase Extended Warranty by the time product is purchased.

Plan 2. Purchase Before Warranty Expires

Purchase the Extended Warranty before the original 12 months warranty expires. If you did not purchase the Extended Warranty when you purchase the product, you can enjoy an opportunity to purchase an extended warranty before the 12 months warranty expires.

 

 

Please refer to the following price list for the additional purchase fee required for the Extended Warranty of the two plans:
 

Extended Warranty Price List

Extendend WarrantyPlan 1. Directly Add PurchasePlan 2. Purchase Before Warranty Expires
Extended to 2  years warranty10% of the Unit Price15% of the Unit Price
Extended to 3  years warranty20% of the Unit Price25% of the Unit Price
Extended to 4  years warranty35% of the Unit Price40% of the Unit Price
Extended to 5  years warranty50% of the Unit Price55% of the Unit Price
Extended to 6  years warranty65% of the Unit Price70% of the Unit Price
Extended to 7  years warranty80% of the Unit Price85% of the Unit Price
Extended to 8  years warranty95% of the Unit Price105% of the Unit Price
Extended to 9  years warranty115% of the Unit Price125% of the Unit Price
Extended to 10  years warranty135% of the Unit Price145% of the Unit Price

Packaging

Product Package ReferenceDimension(cm)

*
*

Inner Box

*

Outer Carton

Accessories

Accessories Type

*

Graphic Display Multi-Function Proximity Controller

AR-837-EA
Browsing Records
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