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Graphic Display Multi-Function Proximity Controller(圖)

AR-837-E/EE

Graphic Display Multi-Function Proximity Controller

IP-based controller supporting flush-mount and surface-mount
installations and doorbell function; customizable panel design
enhance overall building image
◎For 701ServerSQL software [LAN] model selection, please refer to Features ↓

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Features

AR-837-E/EE Features

• For 701ServerSQL software [LAN] model selection and Keyless controller Parameter Setting Methods, please refer to FAQ
► FAQ-701ServerSQL LANbased

Access Controller support WEB setting and Graphic Animation feature

STANDALONE & NETWORKING ACCESS CONTROL

Smart Mailbox Integration Application

Offline Cashless Payment & Store Value Application

Dual communication interfaces: RS485 and Ethernet(10/100M Base T)
Built-in watchdog, real time clock, anti-vandalism switch, ingress protection, alarm setting, holiday edit, auto opendoor time zone, door group, door status DI, anti-passback function and duress code & output
Support user capacity: 16,000 / 32,000 / 65,000 users
Support floor control: 64 / 32 / 16 floors
In case Ethernet disconnects, controller is still able to identify UID and record event log
Multiple access mode: card only, card or password, card and password
Two doors control: Two sets of push button and door status, relay
output for lock and WG output for reader
Multiple DO outputs: Lock, alarm, arming, duress and digital relay
Supported frequency: 125kHz, 13.56MHz and dual band
Standalone / Networking is switchable during working
Support RS485 communication encryption, SSC(Soyal Security Communication)
Communication Redundancy : Support TCP/IP and RS485 interface, when main communication disconnects, deputy communication will work to maintain normal work

Specification

Frequency / UID Bits / RF Reading Range

	B (125Khz)	D (13.56Mhz)	S (Dual Band)
Frequency	ISO18000-2: EM4001 and EM4095 compatible	ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica	125kHz: ISO18000-2: EM4001 and EM4095 compatible 13.56MHz: ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica
UID Bits	24~64 Bit (Adjustable)
RF Reading Range	5-15 cm	2-5 cm	2-15 cm

RFID Crypto / Communication interface

	B (125Khz)	D (13.56Mhz)	S (Dual Band)
RFID Crypto	—	CC Certification: AES Crypto comply with EAL5+
Host	RS-485 (9600 bps) TCP/IP (Optional By Order) POE (Optional By Order) SSC (Soyal Security Communication)
Serial	TTL UART (4800~115200 bps) X2 (half-duplex)
Wiegand Input	Wiegand 26~64
Wiegand Output	Wiegand Data 0, Data 1 and Arming Output, Duress Output share the same terminal

*SSC (SOYAL SECURITY COMMUNICATION) :To enchance security of communication

DI/ DO (Doors Control:2)

	Main Controller	Wiegand Output Port
DI	Egress X1 Door Status X1	Egress X1 Door Status X1
Door Lock Output	Door Lock Relay X1	Open Collector X1
Alarm Output	Relay X1
Wiegand Port	—	Wiegand Data 0 Intput X1 Wiegand Data 1 Intput X1 Red LED Output X1 Green LED Output X1 Beeper Output X1
Open Collect Output	Arming Output X1 Security Trigger Signal X1 Duress Output X1
Tamper	Limit switch (1 Form C/ 1000mA / 30VDC)

Doors / User Capacity / Floors Number / Event Log

User Capacity / Floors Number	16,000 Users/64 Floors (Default value)；32,000 Users/32 Floors；65,000 Users/16 Floors
Event Log	32,000

Hardware Specifications

Power Voltage		9-24VDC
Flash memory		Capacity 32Mb (The user data and event logs can be stored for more than 10 years after power off)
RTC		RTC clock can be maintained for 14 days after power off, and the time error per week is within 1 minute (vary depending on the installation environment)
CPU		ARM Cortex M3 (32 bits)
Power Consumption		<5W
Indicator	LED	6 LED (Green/ Red)
Indicator	Buzzer	1
TAMPER		Limit switch (1 Form C/ 1000mA / 30VDC)
LCD Panel		128*64 (4 line messages, 16 Characters each line)
Housing Material		ABS
Color		Edge: Black / Silver
Keypad		lluminated Rubber
Dimension (mm)	AR-837-E	128(H)X94(W)X40(D)
Dimension (mm)	AR-837-EE	128(H)X147(W)X60(D)
Net Weight(g)	AR-837-E	approx. 230
Net Weight(g)	AR-837-EE	approx. 395
Ingress Protection		IP65
Environment	Operating Temperature	-20℃ ~ +70℃
	Storage Temperature	-40℃ to +75℃
	Operating Humidity	0%~90% (non-condensing)
	Storage Humidity	0%~95% (non-condensing)

Download

File Name	New features	Frequency	Version	Updated Date	Download
Catalogues
837 Series Catalogue			V171130	2021-07-30	Download
Vision Series Catalogue			V160910	2021-08-02	Download
AR-837-E/EE Catalogue			V220308	2022-03-08	Download
Manual
AR-837-E/EE/EF/ER/W Manual			V221026	2022-10-26	Download
Software Manual - Enterprise Series HTTP Server			V220725	2022-07-25	Download
Software
701ClientSQL	【Standard Version】 ◎Support MySQL ◎Support Multi-Area feature ◎Support Unicode, at the same time support file system and database system mode ◎Recommended operating system Win 10 and after ◎The executable file permission has been modified from read and write to read only for Everyone user group ◎Quick guide can be found on Local Disk C of 701Client C:\Program Files (x86)\701Client (Please obtain software password from installer)		10V4 2022-12-06	2022-12-06	Download
701ServerSQL	◎Support MySQL ◎Support MariaDB ◎Support Multi-Area feature ◎Support Unicode, at the same time support file system and database system mode ◎Recommended operating system Win 10 and after ◎The executable file permission has been modified from read and write to read only for Everyone user group ◎Quick guide can be found on Local Disk C of 701Server C:\Program Files (x86)\701Server (Please obtain software password from installer)		10V5 2022-10-06	2022-10-06	Download
701Server	Support operating system Win 7 and after (Please obtain software password from installer)		V902 2019-12-16	2019-12-16	Download
701Server	701Server	Support operating system Windows XP 2018-05-23: Extended the window of 3. Line to view all device information 2017-03-08: Add 331EF fingerprint download/upload. (Please obtain software password from installer)		V806 2018-10-31	2018-10-31	Download
701Client	701Server	Support operating system Win 7 and after 2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function 2019-10-24 : Solve [F Download] for AR-721H old version problem 2019-10-01 : Support two units IP CAM (Please obtain software password from installer)		V902 2019-12-13	2019-12-13	Download
701Client	701Client	Support operating system Windows XP 2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2 2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2 (Please obtain software password from installer)		V806 2018-10-31	2018-10-31	Download
Firmware
AR-837-EE	701Client	Firmware Updating Setting Step			2021-12-29	Download
	AR-837-EE	Standard Firmware	125kHz ,13.56MHz , Dual Band	v0404 2022-11-14	2022-11-14	Download
		AR-837-EE	Customized Firmware Keypad can output under WG mode, support card flashing and PIN access.	125kHz ,13.56MHz , Dual Band	v0404 2022-09-29	2022-09-29	Download
			AR-837-EE	Customized Firmware Release lock in high temperature and temperature can be 35.5 °C	125kHz ,13.56MHz , Dual Band	V0404 2022-07-08	2022-07-08	Download
				AR-837-EE	Customized Firmware Release lock in high temperature but temperature must exceed 35.5 °C	125kHz ,13.56MHz , Dual Band	V0404 2022-07-08	2022-07-08	Download
AR-837-E					Standard Firmware	125kHz ,13.56MHz , Dual Band	v0404 2022-11-14	2022-11-14	Download
	AR-837-E				Firmware Updating Setting Step			2022-03-09	Download
		AR-837-E			Customized Firmware External Display Board 8 Secs. AUTO_RENEW_LED	125kHz ,13.56MHz , Dual Band	V0404 2021-06-01	2021-05-31	Download
			AR-837-E		Customized Firmware Body Temperature Access Mode	125kHz ,13.56MHz , Dual Band	V0404 2021-06-01	2021-05-31	Download
				AR-837-E	Customized Firmware Keypad can output under WG mode, support card flashing and PIN access.	125kHz ,13.56MHz , Dual Band	v0404 2022-09-29	2022-09-29	Download
					AR-837-E	Customized Firmware Release lock in high temperature and temperature can be 35.5 °C	125kHz ,13.56MHz , Dual Band	V0404 2022-07-08	2022-07-08	Download
						AR-837-E	Customized Firmware Release lock in high temperature but temperature must exceed 35.5 °C	125kHz ,13.56MHz , Dual Band	V0404 2022-07-08	2022-07-08	Download
							AR-837-E	Customized Firmware Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)	125kHz ,13.56MHz , Dual Band	V0404 2022-04-21	2022-04-21	Download
								AR-837-E	Customized Firmware Mifare is in reverse order (applied to the WG reader with reverse UID order)	125kHz ,13.56MHz , Dual Band	V0404 2022-04-20	2022-04-20	Download
									AR-837-E	Customized Firmware Trigger Alarm if invalid card or Anti-passback error	125kHz ,13.56MHz , Dual Band	V0404 2022-03-09	2022-03-09	Download
										AR-837-E	Customized Firmware Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)	125kHz ,13.56MHz , Dual Band	V0404 2022-03-01	2022-03-01	Download

Catalogues

837 Series Catalogue

V171130

2021-07-30

Download

Vision Series Catalogue

V160910

2021-08-02

Download

AR-837-E/EE Catalogue

V220308

2022-03-08

Download

Manual

AR-837-E/EE/EF/ER/W Manual

V221026

2022-10-26

Download

Software Manual - Enterprise Series HTTP Server

V220725

2022-07-25

Download

Software

701ClientSQL

10V4
2022-12-06

【Standard Version】
◎Support MySQL
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Client C:\Program Files (x86)\701Client
(Please obtain software password from installer)

2022-12-06

Download

701ServerSQL

10V5
2022-10-06

◎Support MySQL
◎Support MariaDB
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Server C:\Program Files (x86)\701Server
(Please obtain software password from installer)

2022-10-06

Download

701Server

V902
2019-12-16

Support operating system Win 7 and after
(Please obtain software password from installer)

2019-12-16

Download

701Server

V806
2018-10-31

Support operating system Windows XP

*2018-05-23: Extended the window of 3. Line to view all device information
*2017-03-08: Add 331EF fingerprint download/upload.
(Please obtain software password from installer)

2018-10-31

Download

701Client

V902
2019-12-13

Support operating system Win 7 and after

2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function
2019-10-24 : Solve [F Download] for AR-721H old version problem
2019-10-01 : Support two units IP CAM
(Please obtain software password from installer)

2019-12-13

Download

701Client

V806
2018-10-31

Support operating system Windows XP

*2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2
*2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2
(Please obtain software password from installer)

2018-10-31

Download

Firmware

AR-837-EE

Firmware Updating Setting Step

2021-12-29

Download

AR-837-EE

v0404
2022-11-14

125kHz ,13.56MHz , Dual Band

Standard Firmware

2022-11-14

Download

AR-837-EE

v0404
2022-09-29

125kHz ,13.56MHz , Dual Band

Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.

2022-09-29

Download

AR-837-EE

V0404
2022-07-08

125kHz ,13.56MHz , Dual Band

Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C

2022-07-08

Download

AR-837-EE

V0404
2022-07-08

125kHz ,13.56MHz , Dual Band

Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C

2022-07-08

Download

AR-837-E

v0404
2022-11-14

125kHz ,13.56MHz , Dual Band

Standard Firmware

2022-11-14

Download

AR-837-E

Firmware Updating Setting Step

2022-03-09

Download

AR-837-E

V0404
2021-06-01

125kHz ,13.56MHz , Dual Band

Customized Firmware
External Display Board 8 Secs. AUTO_RENEW_LED

2021-05-31

Download

AR-837-E

V0404
2021-06-01

125kHz ,13.56MHz , Dual Band

Customized Firmware
Body Temperature Access Mode

2021-05-31

Download

AR-837-E

v0404
2022-09-29

125kHz ,13.56MHz , Dual Band

Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.

2022-09-29

Download

AR-837-E

V0404
2022-07-08

125kHz ,13.56MHz , Dual Band

Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C

2022-07-08

Download

AR-837-E

V0404
2022-07-08

125kHz ,13.56MHz , Dual Band

Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C

2022-07-08

Download

AR-837-E

V0404
2022-04-21

125kHz ,13.56MHz , Dual Band

Customized Firmware
Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)

2022-04-21

Download

AR-837-E

V0404
2022-04-20

125kHz ,13.56MHz , Dual Band

Customized Firmware
Mifare is in reverse order (applied to the WG reader with reverse UID order)

2022-04-20

Download

AR-837-E

V0404
2022-03-09

125kHz ,13.56MHz , Dual Band

Customized Firmware
Trigger Alarm if invalid card or Anti-passback error

2022-03-09

Download

AR-837-E

V0404
2022-03-01

125kHz ,13.56MHz , Dual Band

Customized Firmware
Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)

2022-03-01

Download

Resources

Select

Hardware

LCD Screen Logo Modification of Enterprise Series (E Series) Controller.

View

Software

Enabling free access time zone for specific floors via Lift Control software

View

Hardware

Why it takes a long time of AR-837-E’s activation while using RS485 network?

View

Hardware

How to Solve the Disordered Display on the LCD Screen of E Series Controller?

View

Hardware

The Installing Instruction of the new version TCP/IP & Mifare Module on AR-725-E / 837-E&EF

View

Hardware

How to view event record in E-series LCD controllers offline without computer?

View

Certificate Type

File Name

Download

CE Certification

CE_837EF_837E_837_837EE_837P_837W_837EL

Download

SGS Weatherproof Certificate

SGS_837E-EF

Download

FCC Certification

FCC-837E-EF

Download

Cloud Based Mail Reception & Delivery and Mailbox Management System

Facility management system

Offline Stored-Value and Consumption Application

Membership Storage and Consumption Management System

Smart Telecare for Health Living and Home Care

Smart Building-1

Smart Building-2

Smart Buiding-3

【ZHONG NENG TECHNOLOGY - HAI HUA GUO JI JING ZUAN】Access Control & Community Mailbox Management

【XIANG SHUN TECHNOLOGY-YOU JIN TECHNOLOGY 】Access Control Devices

How to Order

Since established in 1993, SOYAL Technology has been adopting the distribution policy of sales and after-sales service. Due to all SOYAL products are produced with high industrial-grade components, the users can use our products for more than 10 years, in which indicates SOYAL provides a reliable security system with trusted and long-term companionship.
In order to ensure long-term and high-quality after-sale services and maintenance, it is very important to carefully select distributors who can provide good installation and service.
We would advise the customers to take after-sales service as the main consideration before purchasing to avoid any doubts about installation and after-sales service.
In addition to physical distributors, SOYAL also made a variety of online teaching videos and Q&A to help customers quickly find answers as like 24 / 7 services. You are welcome to subscribe our training channel.

How to Order

After Sales Service

SOYAL offer Standard Warranty and SOYAL Extended Warranty Program that can be listed below:

1. Standard Warranty is 12 months warranty against manufacturing defects is guaranteed since the date of shipment under the circumstances of non-natural disaster, damage, non- deliberate damage by people.

2. Extended Warranty Program is extended program of Standard Warranty to prolong the Warranty period in which divided into two different plans.

Plan 1. Directly Add Purchase

Purchase Extended Warranty by the time product is purchased.

Plan 2. Purchase Before Warranty Expires

Purchase the Extended Warranty before the original 12 months warranty expires. If you did not purchase the Extended Warranty when you purchase the product, you can enjoy an opportunity to purchase an extended warranty before the 12 months warranty expires.

Please refer to the following price list for the additional purchase fee required for the Extended Warranty of the two plans:

Extended Warranty Price List

Extendend Warranty	Plan 1. Directly Add Purchase	Plan 2. Purchase Before Warranty Expires
Extended to 2 years warranty	10% of the Unit Price	15% of the Unit Price
Extended to 3 years warranty	20% of the Unit Price	25% of the Unit Price
Extended to 4 years warranty	35% of the Unit Price	40% of the Unit Price
Extended to 5 years warranty	50% of the Unit Price	55% of the Unit Price
Extended to 6 years warranty	65% of the Unit Price	70% of the Unit Price
Extended to 7 years warranty	80% of the Unit Price	85% of the Unit Price
Extended to 8 years warranty	95% of the Unit Price	105% of the Unit Price
Extended to 9 years warranty	115% of the Unit Price	125% of the Unit Price
Extended to 10 years warranty	135% of the Unit Price	145% of the Unit Price

Packaging

Product Package ReferenceDimension(cm)

Inner Box

Outer Carton

Accessories

Accessories Type

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