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AR-837-E/EE

Graphic Display Multi-Function Proximity Controller

IP-based controller supporting flush-mount and surface-mount
installations and doorbell function; customizable panel design
enhance overall building image
◎For 701ServerSQL software [LAN] model selection, please refer to Features ↓

Select Category

Features

AR-837-E/EE Features

 

• For 701ServerSQL software [LAN] model selection and Keyless controller Parameter Setting Methods, please refer to FAQ
   ► FAQ-701ServerSQL LANbased

 

Access Controller support WEB setting and Graphic Animation feature

 

 

 

 

 

 

 

STANDALONE & NETWORKING ACCESS CONTROL

 

Smart Mailbox Integration Application

 

Offline Cashless Payment & Store Value Application

  • Dual communication interfaces: RS485 and Ethernet(10/100M Base T)
  • Built-in watchdog, real time clock, anti-vandalism switch, ingress protection, alarm setting, holiday edit, auto opendoor time zone, door group, door status DI, anti-passback function and duress code & output
  • Support user capacity: 16,000 / 32,000 / 65,000 users
  • Support floor control: 64 / 32 / 16 floors
  • In case Ethernet disconnects, controller is still able to identify UID and record event log
  • Multiple access mode: card only, card or password, card and password
  • Two doors control: Two sets of push button and door status, relay
    output for lock and WG output for reader
  • Multiple DO outputs: Lock, alarm, arming, duress and digital relay
  • Supported frequency: 125kHz, 13.56MHz and dual band
  • Standalone / Networking is switchable during working
  • Support RS485 communication encryption, SSC(Soyal Security Communication)
  • Communication Redundancy : Support TCP/IP and RS485 interface, when main communication disconnects, deputy communication will work to maintain normal work

Specification

Frequency / UID Bits / RF Reading Range

 
 B (125Khz)D (13.56Mhz)S (Dual Band)
Frequency

ISO18000-2: EM4001
and EM4095 compatible

ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica

125kHz:
ISO18000-2: EM4001
and EM4095 compatible


13.56MHz:
ISO14443 /ISO 7816-4 Mifare Ultralight, Classic, Plus / DESFire EV1, EV2 / NFC (card simulation) /ISO15693 / Felica

UID Bits24~64 Bit  (Adjustable)
RF Reading Range5-15 cm2-5 cm2-15 cm

 

 

RFID Crypto / Communication interface

 B (125Khz)D (13.56Mhz)S (Dual Band)
RFID CryptoCC Certification: AES Crypto comply with EAL5+
HostRS-485 (9600 bps)
TCP/IP (Optional By Order)
POE  (Optional By Order)
SSC (Soyal Security Communication)
SerialTTL UART (4800~115200 bps) X2 (half-duplex)
Wiegand InputWiegand 26~64
Wiegand OutputWiegand Data 0, Data 1 and Arming Output, Duress Output share the same terminal

*SSC (SOYAL SECURITY COMMUNICATION) :To enchance security of communication

DI/ DO (Doors Control:2)

 
 Main ControllerWiegand Output Port
DIEgress X1
Door Status X1
Egress X1
Door Status X1
Door Lock OutputDoor Lock Relay X1Open Collector X1
Alarm OutputRelay X1
Wiegand PortWiegand Data 0 Intput X1
Wiegand Data 1 Intput X1
Red LED Output X1
Green LED Output X1
Beeper Output X1
Open Collect Output

Arming Output X1
Security Trigger Signal X1
Duress Output X1

TamperLimit switch (1 Form C/ 1000mA / 30VDC)

Doors / User Capacity / Floors Number / Event Log

 
User Capacity / Floors Number16,000 Users/64 Floors (Default value);32,000 Users/32 Floors;65,000 Users/16 Floors
Event Log32,000

Hardware Specifications

 
Power Voltage 9-24VDC
Flash memoryCapacity 32Mb
(The user data and event logs can be stored for more than 10 years after power off)
RTCRTC clock can be maintained for 14 days after power off, and the time error per week is within 1 minute (vary depending on the installation environment)
CPUARM Cortex M3 (32 bits)
Power Consumption <5W
IndicatorLED6 LED (Green/ Red)
Buzzer1
TAMPERLimit switch (1 Form C/ 1000mA / 30VDC)
LCD Panel128*64 (4 line messages, 16 Characters each line)
Housing MaterialABS
ColorEdge: Black / Silver
Keypadlluminated Rubber
Dimension (mm)AR-837-E128(H)X94(W)X40(D)
AR-837-EE128(H)X147(W)X60(D)
Net Weight(g)AR-837-Eapprox. 230
AR-837-EEapprox. 395
Ingress ProtectionIP65
EnvironmentOperating Temperature-20℃ ~ +70℃
Storage Temperature-40℃ to +75℃
Operating Humidity0%~90% (non-condensing)
Storage Humidity0%~95% (non-condensing)

Download

File NameNew featuresFrequencyVersionUpdated DateDownload
Catalogues
*
837 Series Catalogue
V1711302021-07-30 Download
*
Vision Series Catalogue
V1609102021-08-02 Download
*
AR-837-E/EE Catalogue
V2203082022-03-08 Download
Manual
*
AR-837-E/EE/EF/ER/W Manual
V2210262022-10-26 Download
*
Software Manual - Enterprise Series HTTP Server
V2207252022-07-25 Download
Software
*
701ClientSQL
【Standard Version】
◎Support MySQL
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Client C:\Program Files (x86)\701Client
(Please obtain software password from installer)
10V4
2022-12-06
2022-12-06 Download
*
701ServerSQL
◎Support MySQL
◎Support MariaDB
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Server C:\Program Files (x86)\701Server
(Please obtain software password from installer)
10V5
2022-10-06
2022-10-06 Download
*
701Server
Support operating system Win 7 and after
(Please obtain software password from installer)
V902
2019-12-16
2019-12-16 Download
*
701Server
Support operating system Windows XP

*2018-05-23: Extended the window of 3. Line to view all device information
*2017-03-08: Add 331EF fingerprint download/upload.
(Please obtain software password from installer)
V806
2018-10-31
2018-10-31 Download
*
701Client
Support operating system Win 7 and after

2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function
2019-10-24 : Solve [F Download] for AR-721H old version problem
2019-10-01 : Support two units IP CAM
(Please obtain software password from installer)
V902
2019-12-13
2019-12-13 Download
*
701Client
Support operating system Windows XP

*2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2
*2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2
(Please obtain software password from installer)
V806
2018-10-31
2018-10-31 Download
Firmware
*
AR-837-EE
Firmware Updating Setting Step2021-12-29 Download
*
AR-837-EE
Standard Firmware125kHz ,13.56MHz , Dual Bandv0404
2022-11-14
2022-11-14 Download
*
AR-837-EE
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.
125kHz ,13.56MHz , Dual Bandv0404
2022-09-29
2022-09-29 Download
*
AR-837-EE
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C
125kHz ,13.56MHz , Dual BandV0404
2022-07-08
2022-07-08 Download
*
AR-837-EE
Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C
125kHz ,13.56MHz , Dual BandV0404
2022-07-08
2022-07-08 Download
*
AR-837-E
Standard Firmware125kHz ,13.56MHz , Dual Bandv0404
2022-11-14
2022-11-14 Download
*
AR-837-E
Firmware Updating Setting Step2022-03-09 Download
*
AR-837-E
Customized Firmware
External Display Board 8 Secs. AUTO_RENEW_LED
125kHz ,13.56MHz , Dual BandV0404
2021-06-01
2021-05-31 Download
*
AR-837-E
Customized Firmware
Body Temperature Access Mode
125kHz ,13.56MHz , Dual BandV0404
2021-06-01
2021-05-31 Download
*
AR-837-E
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.
125kHz ,13.56MHz , Dual Bandv0404
2022-09-29
2022-09-29 Download
*
AR-837-E
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C
125kHz ,13.56MHz , Dual BandV0404
2022-07-08
2022-07-08 Download
*
AR-837-E
Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C
125kHz ,13.56MHz , Dual BandV0404
2022-07-08
2022-07-08 Download
*
AR-837-E
Customized Firmware
Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)
125kHz ,13.56MHz , Dual BandV0404
2022-04-21
2022-04-21 Download
*
AR-837-E
Customized Firmware
Mifare is in reverse order (applied to the WG reader with reverse UID order)
125kHz ,13.56MHz , Dual BandV0404
2022-04-20
2022-04-20 Download
*
AR-837-E
Customized Firmware
Trigger Alarm if invalid card or Anti-passback error
125kHz ,13.56MHz , Dual BandV0404
2022-03-09
2022-03-09 Download
*
AR-837-E
Customized Firmware
Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)
125kHz ,13.56MHz , Dual BandV0404
2022-03-01
2022-03-01 Download
Catalogues
*
837 Series Catalogue
V171130
2021-07-30
*
Vision Series Catalogue
V160910
2021-08-02
*
AR-837-E/EE Catalogue
V220308
2022-03-08
Manual
*
AR-837-E/EE/EF/ER/W Manual
V221026
2022-10-26
*
Software Manual - Enterprise Series HTTP Server
V220725
2022-07-25
Software
*
701ClientSQL
10V4
2022-12-06
【Standard Version】
◎Support MySQL
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Client C:\Program Files (x86)\701Client
(Please obtain software password from installer)
2022-12-06
*
701ServerSQL
10V5
2022-10-06
◎Support MySQL
◎Support MariaDB
◎Support Multi-Area feature
◎Support Unicode, at the same time support file system and database system mode
◎Recommended operating system Win 10 and after
◎The executable file permission has been modified from read and write to read only for Everyone user group
◎Quick guide can be found on Local Disk C of 701Server C:\Program Files (x86)\701Server
(Please obtain software password from installer)
2022-10-06
*
701Server
V902
2019-12-16
Support operating system Win 7 and after
(Please obtain software password from installer)
2019-12-16
*
701Server
V806
2018-10-31
Support operating system Windows XP

*2018-05-23: Extended the window of 3. Line to view all device information
*2017-03-08: Add 331EF fingerprint download/upload.
(Please obtain software password from installer)
2018-10-31
*
701Client
V902
2019-12-13
Support operating system Win 7 and after

2019-11-02 : Supports 401_IO & TCP_IO & Mailbox graphic control function
2019-10-24 : Solve [F Download] for AR-721H old version problem
2019-10-01 : Support two units IP CAM
(Please obtain software password from installer)
2019-12-13
*
701Client
V806
2018-10-31
Support operating system Windows XP

*2018-10-27:Add new feature of displaying DI/DIO status of 321W connected to 721E/Ei-v2
*2018-07-20:Fix the bug when download the single user card data to AR-881EF & AR-725EV2
(Please obtain software password from installer)
2018-10-31
Firmware
*
AR-837-EE
Firmware Updating Setting Step
2021-12-29
*
AR-837-EE
v0404
2022-11-14
125kHz ,13.56MHz , Dual Band
Standard Firmware
2022-11-14
*
AR-837-EE
v0404
2022-09-29
125kHz ,13.56MHz , Dual Band
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.
2022-09-29
*
AR-837-EE
V0404
2022-07-08
125kHz ,13.56MHz , Dual Band
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C
2022-07-08
*
AR-837-EE
V0404
2022-07-08
125kHz ,13.56MHz , Dual Band
Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C
2022-07-08
*
AR-837-E
v0404
2022-11-14
125kHz ,13.56MHz , Dual Band
Standard Firmware
2022-11-14
*
AR-837-E
Firmware Updating Setting Step
2022-03-09
*
AR-837-E
V0404
2021-06-01
125kHz ,13.56MHz , Dual Band
Customized Firmware
External Display Board 8 Secs. AUTO_RENEW_LED
2021-05-31
*
AR-837-E
V0404
2021-06-01
125kHz ,13.56MHz , Dual Band
Customized Firmware
Body Temperature Access Mode
2021-05-31
*
AR-837-E
v0404
2022-09-29
125kHz ,13.56MHz , Dual Band
Customized Firmware
Keypad can output under WG mode, support card flashing and PIN access.
2022-09-29
*
AR-837-E
V0404
2022-07-08
125kHz ,13.56MHz , Dual Band
Customized Firmware
Release lock in high temperature and temperature can be 35.5 °C
2022-07-08
*
AR-837-E
V0404
2022-07-08
125kHz ,13.56MHz , Dual Band
Customized Firmware
Release lock in high temperature but temperature must exceed 35.5 °C
2022-07-08
*
AR-837-E
V0404
2022-04-21
125kHz ,13.56MHz , Dual Band
Customized Firmware
Set specific user floor access or mailbox number in User Card Edit's Alias field (first three digit number, example: '001' for 1st mailbox access)
2022-04-21
*
AR-837-E
V0404
2022-04-20
125kHz ,13.56MHz , Dual Band
Customized Firmware
Mifare is in reverse order (applied to the WG reader with reverse UID order)
2022-04-20
*
AR-837-E
V0404
2022-03-09
125kHz ,13.56MHz , Dual Band
Customized Firmware
Trigger Alarm if invalid card or Anti-passback error
2022-03-09
*
AR-837-E
V0404
2022-03-01
125kHz ,13.56MHz , Dual Band
Customized Firmware
Mifare & WG Input are in reverse order (applicable for system that use reverse UID order, if this is the case please enter the original card ID)
2022-03-01

Resources

Hardware
LCD Screen Logo Modification of Enterprise Series (E Series) Controller.
Software
Enabling free access time zone for specific floors via Lift Control software
Hardware
Why it takes a long time of AR-837-E’s activation while using RS485 network?
Hardware
How to Solve the Disordered Display on the LCD Screen of E Series Controller?
Hardware
The Installing Instruction of the new version TCP/IP & Mifare Module on AR-725-E / 837-E&EF
Hardware
How to view event record in E-series LCD controllers offline without computer?
Certificate Type
File Name
Download
CE Certification
CE_837EF_837E_837_837EE_837P_837W_837EL
SGS Weatherproof Certificate
SGS_837E-EF
FCC Certification
FCC-837E-EF
*

Cloud Based Mail Reception & Delivery and Mailbox Management System

*

Facility management system

*

Offline Stored-Value and Consumption Application

*

Membership Storage and Consumption Management System

*

Smart Telecare for Health Living and Home Care

*

Smart Building-1

*

Smart Building-2

*

Smart Buiding-3

*

【ZHONG NENG TECHNOLOGY - HAI HUA GUO JI JING ZUAN】Access Control & Community Mailbox Management

*

【XIANG SHUN TECHNOLOGY-YOU JIN TECHNOLOGY 】Access Control Devices

Category
File Name
View
News
Multifunction Output Port on Enterprise E Series Controller
News
Upgrade and Compatibilty of TCP/ IP Board
News
SOYAL Graphic Animation Case Sharing – Smart Mailbox
News
701 ClientSQL Graphic Animation Control Case Sharing- Smart Building
News
Selectable Single or Dual Door Control of Enterprise E Controller
News
PC Free Standalone Door Access Control and Access Logs Review Solution
News
Guide to SOYAL Security Communication (SSC)
News
AI Devices with Access Control Solutions

How to Order

 

Since established in 1993, SOYAL Technology has been adopting the distribution policy of sales and after-sales service. Due to all SOYAL products are produced with high industrial-grade components, the users can use our products for more than 10 years, in which indicates SOYAL provides a reliable security system with trusted and long-term companionship.
In order to ensure long-term and high-quality after-sale services and maintenance, it is very important to carefully select distributors who can provide good installation and service.
We would advise the customers to take after-sales service as the main consideration before purchasing to avoid any doubts about installation and after-sales service.
In addition to physical distributors, SOYAL also made a variety of online teaching videos and Q&A to help customers quickly find answers as like 24 / 7 services. You are welcome to subscribe our training channel.

How to Order

After Sales Service

SOYAL offer Standard Warranty and SOYAL Extended Warranty Program that can be listed below:

1. Standard Warranty is 12 months warranty against manufacturing defects is guaranteed since the date of shipment under the circumstances of non-natural disaster, damage, non- deliberate damage by people.

2. Extended Warranty Program is extended program of Standard Warranty to prolong the Warranty period in which divided into two different plans.

Plan 1. Directly Add Purchase

Purchase Extended Warranty by the time product is purchased.

Plan 2. Purchase Before Warranty Expires

Purchase the Extended Warranty before the original 12 months warranty expires. If you did not purchase the Extended Warranty when you purchase the product, you can enjoy an opportunity to purchase an extended warranty before the 12 months warranty expires.

 

 

Please refer to the following price list for the additional purchase fee required for the Extended Warranty of the two plans:
 

Extended Warranty Price List

Extendend WarrantyPlan 1. Directly Add PurchasePlan 2. Purchase Before Warranty Expires
Extended to 2  years warranty10% of the Unit Price15% of the Unit Price
Extended to 3  years warranty20% of the Unit Price25% of the Unit Price
Extended to 4  years warranty35% of the Unit Price40% of the Unit Price
Extended to 5  years warranty50% of the Unit Price55% of the Unit Price
Extended to 6  years warranty65% of the Unit Price70% of the Unit Price
Extended to 7  years warranty80% of the Unit Price85% of the Unit Price
Extended to 8  years warranty95% of the Unit Price105% of the Unit Price
Extended to 9  years warranty115% of the Unit Price125% of the Unit Price
Extended to 10  years warranty135% of the Unit Price145% of the Unit Price

Packaging

Product Package ReferenceDimension(cm)

*
*

Inner Box

*

Outer Carton

Accessories

Accessories Type

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