Notes for returns and refunds:
Please fill in the form of returns and refunds online (link)→ Ship back all the relative items to SOYAL → Review by SOYAL → If review is passed → send back the new items or refund.
Dear Customers：
Thanks for your support to SOYAL’s products.
The customers shall ensure the integrity of the goods, including the goods itself/themselves, gifts, accessory, package, appendix, data, physical invoice (if have any) and so on, and send them back in 14 days. SOYAL will refuse the requirement of returns and refunds if the conditions above are not achieved.
- If the “date of arrival” between “date of returns & refunds” expire 14 days, we will not accept your requirement of returns & refunds.
- The shipping fees of returns shall be afforded by the customer; the delivering fees of replacement will be afforded by SOYAL.(Please ship the returns to SOYAL address: 11F, No. 368, Gongjian Rd, Xizhi Dist, New Taipei City 221, Taiwan (R.O.C)
- Please fill in the following online application form of Returns and Refunds” in 14 days , we will handle your application as soon as possible!