Before sending the RMA back to SOYAL, please clearly describe the cause of the failure or attach with product picture by email export@soyal.com. We will assist with the troubleshooting and if it it is needed for repair, please send the RMA.
- Data and records stored on the device are likely cleared up during the inspection and component replacement. Please back up the data before sending the repair item.
- Basic repair will collect inspection fee USD 5.00 only for faulty part mentioned by customer. Problems not mentioned in the repair note will not be tested. If required full-featured inspection, and additional inspection fee is required USD 5.00
- After receiving the signed confirmation of Repair Quotation from the client , we will start to process repairing. the repair time is about 10~14 working days. In order to speed up the repair process, please describe the problem as clear as possible, otherwise the maintenance days will be prolonged.
- Warranty components during the warranty period are free of charge as long as complying with the warranty terms.
- Since RS485 network communication chip is often burnt caused by improper wiring on site or even wrong wiring, RS485 IC belongs to a consumable component that is no longer included in the warranty components.
- Since RELAY is often burnt caused by wrong wiring on site or overload of the contact, RELAY belongs to a consumable component that is no longer included in the warranty components.
- After the products are completely repaired, we provide an additional 3 months warranty service
- The Payment way can be chosen online credit card or Transfer by T/T remittance
If you have any questions about RMA or operating online form, please be kind to contact us through the following information:
Service
Customer Service Tel : +886-2-2691-8031
Contact Mailbox : export@soyal.com
Service hours : Monday to Friday: 8:30~17:30, closed on Saturday, Sunday and national holidays
Thank you.
