Why it shows “Download User alias failed, please update f/w to 3.4 or later!” in 701ClientSQL?

2022-09-29

No. S00315081

Serial NO : S00315081-EN

Date of Editing : 2022-09-26

Answer：

Solution 1. Confirm the LAN Base in 701ServerSQL

Please refer to following FAQ and select the correct LAN Base: ►701ServerSQL LAN Base

Solution 2. Confirm the firmware and hardware version

Hardware is the latest but the firmware is out-of-date, it will cause failed situation, please update the latest firmware.

Solution 3. Confirm the LAN Base in 701ServreSQL and 701ClientSQL are synchronous

STEP 1 : Close the window of 8.User Card Edit and F. Download Data

STEP 2 : Confirm the LAN Base is correct

STEP 3 : Download in 8.User Card Edit and F. Download Data again